SUP - Duplicate Invoices

Modified on Thu, Aug 5, 2021 at 12:12 PM

We will flag potential duplicate invoices within Plate IQ. You will need to resolve these duplicates.

Navigate to the Invoices tab.

On the left side, you are able to easily filter for potential duplicates.

Click the Issue Type dropdown. Select Potential Duplicate.

Click into the invoice. You will see a potential duplicate flag with a link to the other invoice.

Click Resolve

A pop up will display the duplicate invoice information side by side. 

Compare the information. You have the option to keep either or both invoices.

We recommend paying attention to the exported and paid rows in order to keep the correct invoice.

Please note: We may also automatically delete duplicate invoices upon upload.

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