Missing one or more pages

Modified on Wed, Jun 19, 2019 at 9:47 AM

An invoice that is missing one or more pages will be listed in the “Needs Attention” tab. You can always add the missing page(s) to the incomplete invoice on the dashboard, or upload the missing page separately.

  1. Adding the missing page(s) to the incomplete invoice:

Go to the incomplete invoice and click on "Upload" icon located on the bottom-right corner of the Image. Once done, flag "@support" to process the new page.


  1. Uploading the missing page(s) separately:

You can upload the missing page by using the Plate IQ App, through Email or by Drag & Dropping the file on the dashboard.

You would then need to Merge the pages together and tag "@support" to reprocess, or add the missing items. Link on Merging Invoice Pages if needed. 

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