Restaurant365 Integration - Solving Common Errors

Modified on Thu, Feb 29 at 5:44 PM

This article will assist you in solving common errors in your Restaurant365 VendorPay Export.

After accessing your FTP error log, navigate to VendorPay. Click here to learn more about Restaurant365 FTP.

Under the 'Pending Export' tab, you will see a red line next to any payments that need attention.

Common Errors:

This error can occur for 2 reasons:

1. Invoice wasn't exported in Ottimate.

Click into the Invoice.

Click Export.

2. Invoice may have been modified in accounting software after export

Manually mark as exported or verify changes made in Restaurant365

1. Mark the invoice as not paid in the accounting software and re-export

2. Mark it as paid in Ottimate

Verify all other invoices are either paid or unpaid

Fix invoices to all match (either mark as exported in Ottimate or mark as paid in Accounting Software)

1. Click into the Invoice from VendorPay

2. Export Invoice from Invoice Details Page

There are 2 ways to verify vendor name matches in Ottimate.

1. Click into the invoice

Click Map Vendor.

2. Navigate to 'Vendors'

Click into the vendor on the right side to edit.

The below errors are commonly addressed in Restaurant365. Please reach out to your Ottimate Account Manager for more information.

Verify your Ottimate AM has the correct Restaurant365 login credentials.

Verify correct permissions are setup for Ottimate user in Restaurant365.

Verify fiscal year setup in Restaurant365.