Error | Description | Troubleshooting Steps |
Couldn’t find this invoice | Invoice does not exist in Ottimate. | Validate the vendor + invoice number + amount combination by viewing invoices in Ottimate. If the invoice is found, and the number in the file does not match the number in Ottimate, edit the number in the file and re-upload. |
Invoice is already paid | An offline payment has been recorded for the invoice or the invoice was paid in a previous batch via Ottimate. | View the invoice and its corresponding payment activity in Ottimate. If the invoice was marked paid in error, remove the payment record by clicking “Mark as Not Paid” from the Invoice Details >> More option. Re-upload the file. |
Partial Payment is not supported for this user for invoice- xxxxxx | The invoice amount contained in the file is less than the invoice total in Ottimate and your account is not configured to support partial payments. | First, validate the invoice total in Ottimate to confirm that no credit memos, partial payments, or negative line items are missing. If there are missing offsets to the invoice total, correct the invoice in Ottimate and re-upload the file.
If the invoice total is correct and you would like to apply a partial payment, contact Ottimate Support to add the “Supports partial payments” configuration to your account. |
Missing disbursement configuration. Contact Ottimate support. | The disbursement file configuration for your account is missing or not configured correctly. | Contact Ottimate Support |
Missing Field - {Field Name} | The file uploaded is missing an expected field. | Validate that the file uploaded contains all of the required fields. |
Cannot create invoice as location information is not passed. | The file is missing the necessary information to create the missing invoice(s). | Review the file and verify that a Location ID, Payor ID, or Property ID field exists and that the information is correct. |
Vendor Name field is required. | The file uploaded is missing the “Vendor Name” field. | Validate that the file uploaded contains all of the required fields. |
"{check_number}" is not a valid Check Number. |
| Verify that the data in the check number column is numeric and does not contain any letters or special characters. |
Location '{name}' does not have a valid Bank Account. | A bank account has not been linked to the location and no payment(s) can be issued. | Complete bank account setup via Settings >> Payments >> Bank Accounts. |
Error reading file: Incorrect file format | The file type uploaded is not CSV or XLSX. | Verify that the file type is correct before re-uploading. |
Did not find payments to import. | The data in the uploaded file was unable to be parsed. | Check that the file contains all the appropriate columns and that data exists in required columns, then retry importing. |
There are two or more accounting systems configured to use Disbursement. Contact Ottimate support. | Your account configuration is incorrect or mismatched. | Contact Ottimate support. |
Vendor ID {vendor_name} is linked to two different vendors in the Ottimate system. Payment hasn't been created. Please merge the vendors in Ottimate to proceed | Two or more vendors with the same vendor identifier exist within Ottimate. | If the vendors are the same, merge the vendors in Ottimate to proceed. If the vendors are different, correct the Vendor ID values to be unique. |