How to Update Your Email Address

Modified on Mon, Apr 28 at 10:34 AM

You can update your email address at any time by following the steps below. Please note that this will not change your username if your username is your old email address.


Requirements Before You Begin

  • You must be logged into your account

  • Multi-Factor Authentication (MFA) must be enabled and successfully passed


Steps to Update Your Email

  1. Log into your account.

  2. Complete Multi-Factor Authentication (MFA)
     You’ll be prompted to verify your identity using your MFA method (phone or email).

  3. Navigate to your Settings
     Once logged in and authenticated, go to your Settings page.

  4. Edit your email address
     Locate the Email field and click the Edit icon or link.

  5. Enter your new email address

  6. Check your phone number format
     If the Save button remains inactive (gray), you may need to remove the "+" sign from your phone number to activate the button.

  7. Click Save
     Once all fields are valid and the button turns blue, click Save to update your email address.


Important Notes

  • Updating your email address does not change your username.
     If your username is your old email address, you will still use it to log in.

  • We are working on a feature to allow username changes, but there is no estimated release date at this time.


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