We are unable to remove the temporary lock on the account. In this case, you would need to wait until the 30 minutes have passed, prior to triggering a password reset. 
Please reference How do I reset my password? if needed.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article