Invoice Trust Score

Overview

The Invoice Trust Score helps you approve smarter by highlighting which invoices deserve extra attention. Routine invoices are flagged High Trust, while unusual ones are flagged Low Trust. Approvers can use these ratings to speed up reviews and reduce errors.

Each invoice is labeled High, Medium, or Low Trust based on intelligent signals such as vendor history, upload behavior, total and tax amount thresholds, and more.

Availability

The feature is available to users who:

• Are using the new beta user interface

• Have ‘Trust Score’ feature enabled

• Roles who have ‘Approve Payments’ permission

*If the ‘Trust Score’ feature is not enabled on your account, and you wish to try, then please reach out to your Customer Success Manager or our support team.

How It Works

Each invoice is analyzed using a set of rules that fall into three categories:

1. Triggers
   Flags invoices with clearly unusual traits, like:

   • First invoice from a vendor

   • AI-generated invoice

   • Invoice created directly from the Ottimate dashboard

2. Threshold Checks
   Looks at what’s typical in your account for:

   • Invoice total or tax amount

   • Upload method (email, mobile etc.)

   • Vendor frequency and sender history

3. Scoring Logic

   • High Trust: All metrics within expected norms

   • Medium: Minor anomalies or missing data

   • Low Trust: High-risk signals (e.g. unknown vendor, first-time sender, missing invoice number)

Note: You can hover over the Trust Score tag to view detailed reasoning for each score.

How is the Trust Score determined?

The Trust Score highlights the highest-risk signal, not an average of all factors.

That means even if 3 things look routine but 1 signal is risky, the invoice may still be marked Low Trust. This helps avoid costly misses and keeps your team focused on outliers.

What You’ll See in Beta

A Trust Score tag on invoices in the Invoices List View, with filters to view High, Medium, or Low Trust invoices:

A Trust Score breakdown panel in the Invoice Details view, showing the signals behind the score (eg. “Manually created,” “Limited account-wide invoice history” & more). Built-in feedback options: give a thumbs up or thumbs down on each insight, or leave a comment to share more context.:

FAQs

Q. Where can I see the Trust Score?
A. You’ll find it on the Invoices tab as a column and in the Invoice Details page, near the top-right corner.

Q. Can I filter or search invoices based on Trust Score?
A. Yes! Use the “Trust Score” filter in the Invoices tab to focus only on Low Trust or Medium Trust or High Trust invoices if needed.

Q. Why is this invoice marked Low Trust even though I know the vendor?
A. Even for known vendors, Low Trust can occur if:

• No prior invoices from this sender have been exported

• Fewer than 5 similar invoices exist at this location

• The amount or tax is outside expected range

• The invoice was uploaded manually or from an unfamiliar source

• The invoice date is unusually old (e.g. >90 days)

Hover over the score to see the specific reason.

Q. Can I give feedback if a score seems off?
A. Yes! Use the thumbs up or thumbs down buttons next to any insight to let us know if it feels accurate. You can also click the comment icon to leave detailed feedback, which helps us improve Trust Score over time.

Additional Information

For further assistance, contact Ottimate Support by emailing Support@ottimate.com or clicking here.